● 24 / 7 Dispatch

Substation down?
Call us.

(914) 582-9346

A Southern Switch engineer answers, not a call center. We dispatch crews from Palm Harbor, FL with the test equipment, the contacts, and the machine shop behind them.

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Field Services

Emergency Substation Repair & Response

When a substation goes down, the right phone call gets you a real engineer, not a queue. Southern Switch & Contacts provides 24/7 emergency substation repair for utilities, including storm- and fault-damaged substations, with same-day dispatch statewide in Florida, next-day in Georgia, and next-day to two-day across the rest of the Southeast. We carry the contacts, the test equipment, and the in-house machining capability to make parts on the fly when an OEM is no longer an option.

How we respond

Emergency Response Process

  • Phone triage with a Southern Switch engineer
  • Remote review of trip records, relay events, photos
  • Field dispatch, crews mobilized from Palm Harbor, FL
  • On-site assessment and diagnosis under the utility's switching and clearance
  • Temporary repairs and reverse-engineered replacement parts when discontinued
  • Post-event documentation and follow-up rebuild scope
Safety standards

Safety Standards We Follow

NFPA 70E (electrical safety in the workplace) · IEEE C2 (National Electrical Safety Code) · utility-specific lockout / tagout and switching procedures

Apparatus covered

Apparatus We Respond To

Substation transformers, oil & vacuum circuit breakers, switchgear, voltage regulators, reclosers, disconnect switches, and the controls/relays that go with them.

What you receive

Documentation You Receive

Every visit ends with a documented report: raw test data, calibrated instrument records, anomaly findings with severity ranking, photos, and a clear recommended-action list. Trends are tracked across visits.

Add us to your emergency contacts.

Get our crew pre-approved on your system before you need us. For immediate 24/7 dispatch, call (914) 582-9346. To set up a vendor agreement, contact us below.

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Documented emergency work

When utilities call at the worst moment, it gets documented: a 230 kV autotransformer emergency replacement, an OCB-to-SF6 breaker replacement in Tampa, and 12 copper rods machined on a Saturday afternoon. Read the case studies →