Substation down?
Call us.
(914) 582-9346
A Southern Switch engineer answers, not a call center. We dispatch crews from Palm Harbor, FL with the test equipment, the contacts, and the machine shop behind them.
Send a scope or asset list →Emergency Response
When a substation goes down, the right phone call gets you a real engineer, not a queue. Southern Switch & Contacts maintains 24/7 availability for utility emergencies, with same-day or next-day field dispatch depending on crew availability and travel distance. We carry the contacts, the test equipment, and the in-house machining capability to make parts on the fly when an OEM is no longer an option.
Emergency Response Process
- Phone triage with a Southern Switch engineer
- Remote review of trip records, relay events, photos
- Field dispatch, crews mobilized from Palm Harbor, FL
- On-site assessment, isolation, and switching support
- Temporary repairs and reverse-engineered replacement parts when discontinued
- Post-event documentation and follow-up rebuild scope
Safety Standards We Follow
NFPA 70E (electrical safety in the workplace) · IEEE C2 (National Electrical Safety Code) · utility-specific lockout / tagout and switching procedures
Apparatus We Respond To
Substation transformers, oil & vacuum circuit breakers, switchgear, voltage regulators, reclosers, disconnect switches, and the controls/relays that go with them.
Documentation You Receive
Every visit ends with a documented report: raw test data, calibrated instrument records, anomaly findings with severity ranking, photos, and a clear recommended-action list. Trends are tracked across visits.
Get our crew pre-approved on your system before you need us. For immediate 24/7 dispatch, call (914) 582-9346. To set up a vendor agreement, contact us below.
Documented acceptance tests on new substation equipment before energization.
NFPA 70B and IEEE-aligned periodic testing to keep substation equipment in service.
DGA, oil quality analysis, TTR, Doble power factor, and SFRA on power transformers.
Contact resistance, timing, HiPot, and primary injection on oil, vacuum, and air breakers.
VLF tan delta, partial discharge, insulation resistance, and HiPot on medium-voltage cable.
Thermographic surveys of energized substations with documented anomaly reports.
IEEE 450 / 1188 testing on station batteries, chargers, and DC distribution.
Routine and detailed walkdowns, safety, asset condition, NERC PRC-005 readiness.